Professional Development
Sharpen the Saw! Stretch yourself! Reach new heights!
 Why
are there are so many clichés about our growth and professional
development? There is truth to the theory the more we know the
more confidence we have and the better we can perform.
Whether you are looking to learn something new or refresh existing
skills, Dynamic Learning, Inc may have a workshop that meets your
needs.
Maureen’s unique ability to add enthusiasm and
humor to presentations helps each participant to stay engaged,
learn and want to do things differently and better!
Key Notes & Speaking Engagements
Did people enjoy the stale
muffins and warm coffee more than your last speaker?
Were people trying schedule a trip to the dentist
to avoid that recent company meeting? |
“She is our first consideration when we discuss
the need for training."
Kelly Director
President
Junior League of Denver
2004-2005
|
Maureen McNamara is a dynamic speaker that can have your team
laughing, learning and fully engaged at your next event.
Her sense of humor and creative style have brought her back
year after year to lead training or breathe life into meetings
for many companies.
If you have 45 minutes or several hours - Maureen can speak
on any of the workshop topics below OR help deliver company
specific information as needed.
Need help making your own presentation more engaging? Hire
Maureen to coach you on Presentation
Development and Delivery.
“I’m sorry- what was your name?”
We all know how embarrassing it can be to forget names…
And how good it feels when people recall who we are…
In this dynamic, interactive workshop we’ll explore several
practical techniques to help us gain confidence and begin to
remember names with greater ease!
The importance of remembering names:
- People feel respected
- People feel important
- Easier to connect
- Sets you apart
- Avoid embarrassment
This workshop will focus on:
- Working with memory techniques
- Participating in easy to do exercises
- Experiencing breakthroughs in remembering names
As a group we’ll learn to overcome our common challenges
to remembering names and avoid those embarrassing situations.
We’ll be able to apply practical solutions immediately!
Teambuilding
 They
will laugh, they will have breakthroughs, and they will see
their co-workers in a new light…
Teambuilding helps to build trust and communication skills
that may ultimately reduce turnover and encourage better communication
& camaraderie.
This workshop creates a fun environment that provides an opportunity
for your employees to connect while doing low risk activities
that lead to greater teambuilding and communication.
This workshop helps to refresh, rejuvenate and energize your
team with a lighthearted, interactive workshop.
This FUN workshop will focus on:
- Problem solving
- Exploring communication styles
- Developing trust with co-workers
- Creating a vision and definition of “ Team”
Calming the Cranky…
Something went wrong. Someone is unhappy. We have a cranky
customer, employee, friend, boss… We must make every effort
to connect and recover. Forget the old saying “the customer
is always right” and lets replace it with “the
customer always gets to win”.
We have all been faced with someone angry. And we often think
of the perfect thing to say a few minutes or hours too late.
As we know, a great recovery can be critical to ensuring a calm
situation and everyone’s expectations are met and exceeded.
This workshop helps us to handle the cranky customer, the tough
questions and diffuse tense situations.
This workshop will focus on:
- Listening skills
- Learning techniques to respond smoothly and non-defensively
- Practicing ways to respond in pressure situations
- Practicing speaking clearly and concisely
- Ensuring our message is heard
Building Our Sales
How can we find opportunities to maintain
and increase our numbers? Focus on one of our
strengths- our existing clients. As we continue
to provide excellent service and build our credibility
we may have an opportunity to address more of the clients’
needs.
Increasing sales takes confidence,
the ability to recognize the need, create the solution
and present the solution with impact. It’s just
that easy!
We’ll practice ways to ask the right questions
and influence our customers to say yes. |
“The information became more concise, understandable
and memorable as a result of our decision to bring in
Maureen McNamara to facilitate the training…"
Sara van Rensburg
Denver Metro Chamber of Commerce
|
In our interactive workshop we’ll explore ways to be
attentive and aware of sales opportunities and create win-win
situations for both our customers and us.
This workshop will focus on:
- Identifying the needs of our customers
- Looking for sales opportunities
- Increasing awareness of our products
- Creating solutions with enthusiasm
- Influencing our clients to say yes
- Taking the risk and hearing the word “no”
Communicating with Impact ~ Presentation Skills
 Presenting
to groups, both large and small can be a source of stress to
many people. Many of us avoid situations that require
us to deliver information, some of us jump in and muddle
through it and a few folks even appear to present information
with great ease.
We all have the potential to deliver information with impact.
Our personal and professional success may even depend on what
we say and how we say it.
Participants will learn and practice skills to help organize
and deliver information in a concise attention grabbing way.
This interactive “out of your seat” workshop helps
persuade others, clearly express ideas and build confidence,
one of the keys to delivering presentations with impact.
This workshop will focus on:
- Opening and Closing our presentations in an effective
way
- Organizing our communication in a clear concise manner
- Increasing our awareness of our body language
- Fielding questions with greater ease
- Increasing confidence and flexibility in our communication
styles
Great Guest Service
Imagine motivated employees who deliver
quality, attentive, friendly guest focused service 100% of the
time.
 Are
our guests’ expectations consistently exceeded? Does every
guest leaves satisfied and ready to come back and visit frequently?
Enthusiastic, knowledgeable employees are essential to great
guest service.
This workshop has been developed with an interactive team approach
to help expand the way our team views our business. Employees
will be inspired and enthusiastic about consistently delivering
the types of Guest Focused Service that will increase returns
to your bottom line and will help you achieve a reputation to
grow your business.
This workshop will focus on:
- Exploring the reasons we choose to work in this industry
- Expanding our way of looking at our business
- Creating a vision of great guest focused service
- Digging into the Basic Steps of Service
- Increasing confidence and flexibility in our service
styles
Ways to Praise
Does the room light up when you enter
or leave? Learn to create an energy where people
want to stay with you, work with you, do what you ask,
and feel that they are an integral part of the team.
Can you count on one hand (two hands?) the amount of
people that you have crossed paths in a customer service
or work environment that absolutely truly cared? |
"Maureen has such a phenomenal ability to facilitate
the self discovery process."
Gayle Duggan RN
Hill-Rom
|
Have we found ourselves in situations when we were too busy
and too distracted to make the people working with us feel special
and valued?
What are you doing to make the people you cross paths with
feel unique and appreciated? We’ll explore and practice
ways that make people feel good, they will want to stay with
us, do business with us and take great care of our clients.
This address will focus on:
- Practical ways we can genuinely connect with people
- Making people feel important- remembering details and
names
- Discussing ways to praise with purpose
- Looking to seek and acknowledge the great in each person
- Laughing at ourselves!
We will participate in an interactive, humorous experience
and leave with easy ways to connect with and make people feel
great.
Train the Trainer
Trainers play an important role in developing quality employees
for our business and ultimately for our clients. Trainers ensure
that each employee is set up for success with a solid foundation
of both knowledge and skill.
This workshop is designed for individuals who have proven that
they consistently deliver excellent guest service, are highly
committed, and can effectively deliver a message. Our training
team is a role model for both the experienced and the new employees.
This workshop will focus on:
- Characteristics & qualities of an effective trainer
- Identifying the needs of the adult learner
- Training techniques to maximize involvement and interactive
learning
- Organizing our communication in a clear concise manner
- Increasing our confidence and flexibility with communication
styles
- Direct coaching
- On your feet presenting and feedback
Jazzy Meetings
 Ever
feel like nodding off at one of those BORING meetings? For people
to retain information, it is helpful for them to be awake and
alert!
JAZZ up your meetings and people will participate and
remember the information you share.
This workshop helps us to create an upbeat, interactive environment
where people feel included in the decision making process. When
people buy in- we get a lot less resistance and a lot more movement.
This workshop will focus on:
- Increasing meeting interaction
- Facilitating activities that increase retention
- Knowing how to use your experts to share information
- Creating an environment of trust and participation
Customized Workshops
Looking for a new training program that
your company has created to be delivered with enthusiasm
and creativity?
Dynamic Learning can customize workshops for you specifically.
We can work with your materials to create and guide people
through a program focused on the results you want. |
If you think you can or you think you can’t –
you’re right
Henry Ford |
Investment
Workshop pricing may vary based on customization, number of
participants and workshop length.
Workshops less than 4.5 hours range from $1597 - $3597
Full day workshops range from $4597 - $7597
|
